Business Telephone Systems - Advice From An Expert
Tuesday, July 13th, 2010 Subscribe To Our Feed
When it comes to buying a new telephone system for your business there are a number of things you need to factor in to your decision, these are:
System Capacity - The first thing you need to think about is the size of the business you need to provide for. The majority of telephone systems will be able to provide 24 extensions and 12 incoming lines, although if you start off with a smaller telephone system it will not be transferable to a larger system. This means if you intend to increase the size of your business you will need to make sure you get a system that is able to keep up with the growth.
Direct Lines - For any business that will need direct lines for their staff you will need to make sure you get an ISDN compatible system. This allows you to use direct dialing and see caller ID, the primary number will be shown no matter what line is picked up or for transferred calls. ISDN is available in almost every country.
Voicemail - With a direct line service you will often be able to get voicemail for each telephone handset in the office, for some systems you may be able to have more than simple voicemails, such as the ability to forward messages by email or simply to other phones. You will also want to make sure the voicemail capacity is enough to handle the amount of messages, and length of messages, you expect to get.
The Handset - The telephone handset is an important consideration in the purchase of a new telephone system since you use it every day, and it needs to be comfortable and easy to use. Some telephone system salesmen will sell you on a lower priced basic handset model. Although it may be difficult to spend more on a higher priced model, you may find that it is well worth the investment. More use-friendly telephone handsets might offer better sound quality, may come with more features and may last longer than a cheaper version.
Installation - The final thing to consider is the installation process. The company from which you purchase the system upgrade will likely install the system as part of their package, although you can hire a different company to do it for you if you wish. This is not an area to scrimp on because no matter how good the system is you purchase if it is installed in an amateurish fashion it will not work as you need it. The best option is to make sure whoever installs the system will carry out a good job and provide your business with exactly what you need.
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