Juegos.com-Common Mistakes to Avoid - Small Business Telephone Systems
Wednesday, March 17th, 2010    Subscribe To Our Feed
Resource Author Francisco Rodriguez Higueras
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Business Telephone Systems have come a long way since the days when Alexander Graham Bell paged Watson to come into his office. These days, a string connected to two tin cans just won’t get it done when it comes to handling heavy call volumes and maintaining outstanding customer service. That is why Voice over internet Protocol (VoIP) can help you meet the demands of doing business in the 21st century. By harnessing the power of the World Wide Web and implementing it into your phone system, you can have state-of-the art technology that will elevate your business to a whole new operating level.
The biggest advantage of business phone systems using VoIP is an important one, especially in the current economy. It can save money. The efficiency of the VoIP bandwidth when compared to traditional phone systems means that monthly phone costs can be reduced. Also, the cost per extension phone is lower.
Not taking into consideration your user base: Having your employees show up and have a new phone on their desk Monday morning could bring shrieks of joy or panic from them. On one end it could be a complete surprise because they had no knowledge you were even considering it. On the other side you consulted them, spoke to them about what they like and dislike about the current system and what they would like to see. Communication will make them happier and it will lessen the amount of issues you have with it on the backend.
Not considering the service side: Yes you are purchasing a phone system, but services need to reside on it. You need to understand the expenses, features and functionality around your new telephone system. Service Level Agreements (SLA) can be a gotcha in the process, knowing what type of expectations, clauses and opt-out you have are important. Also, bundling is a common way to get more services for less, but be careful because bundling may also increase the price.
VoIP isn’t your only option when deciding on a new phone system; however it is a solution that you should strongly consider. Microsoft boast saving of up to 51% on services; however other VoIP systems can offer equally the same savings.
And there are different packages available that are geared toward large and small businesses, so you don’t have to worry about it “fitting” your current phone system. In these days of decreased manpower and increased need for strong customer service, the integration of VoIP with your current phone system can help you save money without skimping on service.
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