NOT ALL BUSINESS PHONE SYSTEMS ARE THE SAME

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Saturday, November 28th, 2009 Subscribe To Our Feed

For small and medium-sized businesses to get ahead – and stay ahead – in today’s highly demanding business environment requires outstanding customer service and communication.Your business telephone system can be the difference between being number one - and simply being outnumbered.
But the world of business phones is complex and purchasing a new system requires time and effort.Even an experienced user can be confused and sometimes even intimidated by the huge variety of choice and special deals on offer.Phone systems aren’t all identical, and it’s essential to understand all the different technologies, functionality and features of the different systems to ensure the one you choose is best-suited to your business needs.
Consider the following tips which may assist you in making an informed choice.
Use trusted brands
Buy cheap, buy twice.The old saying is true even for telephone systems.It is recommended that you look for an established brand with an established track record and which offer good technical support, availability of equipment etc. such as LG Nortel business phones,. Obscure brands are obscure for good reasons.
Functionalty and business objectives - do they match up
Effective communication can mean improved productivity, efficiency and customer service. The features of the phone system must support your communication objectives – but it must also be easy to understand and easy to use.
For example, if you are considering Voice Over Internet Protocol (VoIP) in the future, ensure the system has the ability to integrate the new technology with traditional PABX technology.
Make sure of the system’s capacity to expand
The LG Nortel range is one brand which offers communication solutions for all sized businesses.The system you choose must have the capacity to grow when your business needs change.
Make comparisons
Compare apples with apples.Make sure of the finer details when comparing systems. For example, some systems offer standard features such as voicemail, CTI and VoIP included in the system, whilst others charge extra for these capabilities.
Purchase options
It’s worth taking time to consider the various payment schemes.There are usually a variety of financing options ie. leasing, renting, purchasing outright or bundling. There are positives and negatives to each of these and it’s important to look at all variables. Always look for hidden costs, such as installation costs, additional features etc.
Need help ?
A good phone system will have built-in verbal tutorials which are easy to access and easy to follow.
System or solution ?
Find a supplier that delivers a comprehensive solution with long-term value.
Make a list of the features that your business requires (currently and in the future), such as voicemail, live call recording, caller ID, live call screening, auto attendant, automatic call distribution, conference calls, phone usage monitoring, VoIP, compatibility etc.This list can then be used to rate the various features of the different systems to establish which one ticks all the boxes for you.
Communication systems such as those from LG Nortel phones will go a long way in enabling businesses of all sizes to meet their communication objectives, including voice, data and mobile technologies.