The good and the bad about 0800 numbers

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Monday, March 8th, 2010 Subscribe To Our Feed

0800 numbers are well known in the UK as costing nothing for the inbound caller. The cost of the call is incurred by the receiver.

So in what cases would a company use this type of number if it is costing them money? The main reasons are primarily because more people contact them and so more sales come in for the company.

Successful business have been helped to a large degree by these types of phone numbers.

The company that employs the use of the 0800 number builds a measure of trust between itself and the consumer as it make s the organization look customer orientated.

So what are there disadvantages of 0800 numbers?

The calls themselves are not free if people are calling in from mobile phones with the increase in mobile phone usage this affects a large proportion of people in the british public.

Soon there will be more calls from mobiles than landlines and that presents a problem for the apparently free 0800 number as this does not apply to the mobile phone.

Mobile calls to 0800 numbers can cost around 25P per minute.

Alarmingly, seven out of ten mobile customers using 0800 numbers from their mobile have no idea how much they are actually being charged for the calls.

Phone companies are making millions in profit from this form of setup.

Many different organisations are asking for 0800 numbers to be made free to mobiles as well as landline phone which if you think about it makes perfect sense.

0800 numbers are non-geographic and so not associated with any particular location. This gives nationwide targetting of customers throughout the UK.

Proper business phone numbers make it easy to transfer calls from phone to phone and 08 numbers fill this position.

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