The PC PBX
Monday, June 7th, 2010    Subscribe To Our Feed
PC PBX can be thought of in two ways. One would be the pbx that is hosted directly on the users computer where the user controls extensions and telephone lines directly from their PC keyboard and screen. The other would be a system that is hosted online by a telephone service provider. Either way, and in both cases, the pbx is completely managed on the computer.
In most cases, the hosted pc pbx provides the user with access to 24/7 customer service. Whether hosted or not, the pc pbx generally comes with similar features. However, a hosted pc pbx gives the user other technical advantages, such as remote extensions, click-to-call, and the ability to expand up to 100 extensions if the business grows.A hosted pbx makes it possible to manage the entire phone system from anywhere in the world where there is an internet connection.
With the growth of telecommuting, the PC PBX is certainly the direction telecommunications are headed. According to research by Undress For Success, approximately 40% of working Americans hold jobs that can be done at home. However, based on data by the Telework Research Network, about 15 to 20 million people already work at home part time. These statistics are only on their way up, as many other factors such as gas prices, going green, and flexible work arrangements to combat traffic contribute to a changing mindset between employer and employee. With the number of self-employed & small businesses on the rise, the PC PBX is the ideal solution to assist in providing that big company image.
The road warrior or mobile worker now amounts to approximately 20 million americans, so staying connected from anywhere in the world can be achieved merely by “logging-on” to your hosted pbx from any internet connection. With multiple extensions and advanced call routing, the mobile small business owner can manage the entire phone system while on the road. From the 1980’s to what we have today, the PBX is an ever changing product and it will continue to change as the hard-wired pbx grows into the internet and computer based world.
By Barbara Cipak, My-Telework-Tools.com
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