What you need to know about business phone systems..

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Thursday, May 28th, 2009 Subscribe To Our Feed

Business phone systems come in all sizes, quality ranges and prices. Since a business phone system is a very important part of your office and an important communication device you have to research all of the phone systems available to be sure that you will purchase the right telephone system for your current needs and especially your future needs that your company will grow into.

If you make the right choice when it comes to a telephone system it will improve your company’s productivity and also save a lot of money and time. One of the most practical features these kinds of phones have is the voicemail. By using the voicemail you won’t ever miss any important phone call. A business phone system will bring your company to a higher standard and make it seem very professional and what is more important it will make the communication simpler for you as well as for your employees.

Before purchasing the phone system the first and the most important thing any company would need to do is to decide what they want and expect from a phone system to do for their business. If you do not determine what features you will need or simply want, looking for a business phone system will only frustrate you or you will make a mistake and purchase the wrong system for your company that will actually cost you money.

These are the 10 best features a business phone system has to offer:

• Voicemail. This feature will save you money and precious time. Voicemail will be of help to users in order to prioritize call-backs. The entire system could be set to allow any of your employees to receive a voicemail. You could also limit this feature so that only the key staff can receive voicemail.

• Day and night greetings – This one feature could be the most important feature you choose. Your business will never have a missed a call which is very important to make an impression on your customers and clients. If every one of your employees is too busy and there is no one who could pick up the phone, the voicemail will automatically pick it up after 5 rings and put the customer on hold or just take a message. The business phone system has also other options that come together with this feature. In example, the system could answer more calls at a time with many options to choose from like “press 1 for technical support, press 2 for sales, press 3 for operator”, etc.

• VoIP Compatible - “Voice over IP” is the latest in the technology and definitely a good way to cut down your costs. With this feature one could conduct a phone call across the networks that are IP based. Any phone system can actually integrate with VoIP calls but not all of the systems can offer VoIP features. The features like these are used to link remote workers and also to link multiple sites.

• Music on hold or custom messages - When your callers are put on hold they can either listen to music or customized messages about your company.

• Transferring calls - This is the feature that a good business phone system needs to offer. With this feature you will be sure that all of the calls that need to be transferred get to the adequate person.

• Speed dialling - There are some phone systems that will charge for this feature and can be a great way to dial the numbers that you regularly dial without having to look up the numbers. Most of the phone systems will offer this feature free of charge so investigate the phone systems before you buy.

• Speakerphone - This is a very useful feature which will allow you to dial the number or talk without holding the phone. Some of the handsets will offer this option for free and yet some phone systems don’t even have it.

• Warranties and guarantees - Check the manufacturer’s warranties and guarantees for what they cover and for how long. Business phone systems vary on covered items and time periods.

• Conference calls - This is a great feature if you need to talk to more than one person on a single phone call. When deciding on which business phone system to buy, you should definitely check if this feature is included.

• Headset compatible - This feature allows the caller to multi-task while on the phone. Some phone systems offer this but others do not. Again, if this is a needed feature you will want to make sure it is included on the business phone system you purchase.

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