Which Telecoms Features does Your Business Need?

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Thursday, October 8th, 2009 Subscribe To Our Feed

Finding the best telephone system is key to your business’ sucess, whether you are big or small, long established or just starting up.

Everybody knows that telecommunications technology has come on leaps and bounds in recent years. The invention of time and labour saving devices such as VoIP, Least Cost Routing and Computer Integrated Telephony has made picking up the telephone a completely new experience. Is the telecoms revolution leaving your business behind?

Before anything else, the owner of any modern business should consider VoIP. The most famous VoIP company is Skype. Around the World, just over 405 million people use Skype. Skype’s technology means that you can chat, send video and IM around the world for free, or for a small cost. Around the world, around 8% of all communication is undertaken by Skype’s technology, making it without a doubt, the most important piece of telecoms software to keep your eye on.

Least Cost Routing is a process that analyses each single outbound call that your business makes and decides on how it can be made at the lowest cost. Therefore, least cost routing (or LCR for short) can be the one thing in your office that will save you money throughout the year.

The next feature you may be interested in is Computer Integrated Telephony. CTI allows computers and phones to interact. This means they can deal with incoming voice and data traffic at the same time. CTI systems can control phone calls, email and fax communications simultaneously and effortlessly. A good number of the most popular contact management systems, such as Goldmine, Act! and Microsoft CRM can all be seamlessly integrated with CTI business telephone systems.

Your choice of telephone system is critical to the running of your business. When choosing, ask yourself these two questions:

Firstly, will it be able to handle expansion in the future as your business grows?

And secondly, is it capable of cutting the cost of your outbound calls using Low Cost Routing techniques?

If you want the best of the best, there are only three contenders. Siemens (the Siemens HiPath was voted ‘Best Buy’ in ‘What? To Buy for Business’), Mitel and LG Nortel.

Try out one or a few of these options to see what a difference it makes to your business.

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